Journals

You can learn a lot about someone by looking at their desk. While no two desks are the same, this design was inspired by some items you might typic...

A brand is often shaped by their customer support team. They have the opportunity to turn a bad review into a lifelong customer with one conversati...

Support can and should be more than answering questions about the status of a customer shipment. It’s time to love support again.

Every time you believe you can't do something, think again. You can do it! You are more capable than you think. With a little confidence and a posi...

Customer support agents are more than just employees. They're brand ambassadors and problem solvers who turn your frown upside down. Agents are th...