Journals

Support can and should be more than answering questions about the status of a customer shipment. It’s time to love support again.

A brand is often shaped by their customer support team. They have the opportunity to turn a bad review into a lifelong customer with one conversati...

You can learn a lot about someone by looking at their desk. While no two desks are the same, this design was inspired by some items you might typic...

Every time you believe you can't do something, think again. You can do it! You are more capable than you think. With a little confidence and a posi...

Customer support agents are more than just employees. They're brand ambassadors and problem solvers who turn your frown upside down. Agents are th...